Returns & Refunds Policy

Our Policy is based on information from the Queensland Government – Office of Fair Trading

Change of Mind

Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for purchases.

When are customers entitled to a refund?

When the product:

  • Has a fault that the customer did not know about at the time of purchase
  • Does not do the job that the customer was led to believe it would do
  • Does not match the sample or description the customer was shown

Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.

When are customers not entitled to a refund?

  • When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.
  • If they knew, or should have known about a fault when the goods were bought, for example as seconds.
  • If they are unable to prove from whom and when the item was purchased.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by Proof of Purchase documents such as the Original Tax Receipt or Original Tax Invoice

Refunds & Returns - Goods Refunds & Remedies - Services